At Savane®, we respect the privacy of our customers and website visitors. This Privacy Policy explains how we collect, use, and protect your personal information. By using our website or purchasing our products, you agree to the terms of this Policy.
Information We Collect
We collect both personal and non-personal information from you to deliver customized service. The types of information we collect depends on how you use our site and services.
Personal Information
Personal information is data that can be used to identify you as an individual. We collect the following types of personal information about you:
- Contact data: Such as your name, email address, postal address, and phone number when you create an account, make purchases, or contact us with questions.
- Order information: Such as your name, shipping/billing address, email address, phone number, and payment details when you make a purchase.
- Account information: Your username, password, interests, and other details you provide for your online account.
- Marketing preferences: Your preferences for receiving Savane® marketing emails and text messages.
Non-Personal Information
Non-personal information does not reveal your identity or relate directly to you as an individual. It may include:
- Browser information: Technical information from the browser or device you use to access our website, such as your IP address, access times, browser type and language.
- Usage information: How you navigate and interact with our website, such as pages visited, links clicked, purchases made, and items viewed or added to your cart.
- Location information: Your approximate geographic location based on your IP address.
- Aggregated data: Information about how site visitors use the website that is collected and analyzed at an aggregate level.
How We Use Your Information
Savane® uses your personal and non-personal information in the following ways:
- Provide products and services you request.
- Complete your transactions and ship your orders.
- Communicate with you about your orders and purchases.
- Create and manage your online account.
- Notify you about new products, special offers, and other news.
- Send you confirmations, updates, security alerts, and support messages.
- Validate your identity when you access your account.
- Customize and improve our products and shopping experience.
- Respond to your questions, requests, comments, and concerns.
- Prevent and detect security threats, fraud, and illegal activity.
- Troubleshoot technical functions and issues with the website.
- Conduct research and analysis to improve our products, services, and operations.
- Compile aggregated statistics regarding site usage and operation.
- Personalize content and experiences based on your preferences.
- Carry out marketing campaigns and promotions.
- Perform other essential business functions as needed.
We do not sell, rent, or share your personal information with third parties without your consent, except to complete transactions or provide services you have requested.
Legal Basis for Processing
Our legal basis for processing your personal information depends on the purpose for which it is being processed:
- Contract Performance: To fulfill orders, deliver products or services, manage your account, and respond to your requests.
- Legitimate Business Interests: To run our business efficiently and provide customized experiences, relevant products and services, and a secure shopping environment.
- Legal Obligation: To comply with applicable laws, statutes and regulations.
- Consent: To send you marketing communications, promotional offers, and other non-essential messages. You may revoke your consent at any time.
Data Retention Policy
We retain your personal information for as long as necessary to provide our products and services, conduct business, respond to your requests, or fulfill legal obligations. We may continue processing your information if reasonably necessary to comply with our legal obligations, resolve disputes, prevent fraud and abuse, enforce our Terms of Service, or otherwise carry out essential business functions.
Retention periods vary based on the type of data and purpose for collection. The criteria we use to determine retention periods include:
- Length of your account history/purchase records
- Legal statute of limitations
- Product return and refund periods
- Customer service durations
- Required account/tax records
- Ongoing transactions, contracts, or requests
Data Security
We utilize appropriate technical and organizational safeguards to protect the information we collect in accordance with industry best practices. Some of our security measures include:
- Encryption of data in transit and at rest
- Restricted employee access based on job functions
- Network perimeter defenses including firewalls, intrusion detection/prevention
- Continuous security monitoring and vulnerability testing
- Backup and disaster recovery measures
- Regular security audits and risk assessments
While we aim to protect your personal information with appropriate safeguards, no method of transmission or storage is ever completely secure. We cannot guarantee the absolute security of your data. Any transmission remains at your own risk.
Third-Party Services
We may utilize third-party services to fulfill business functions and improve our products and site experience. Examples include payment processors, shipping providers, email/SMS delivery services, advertising networks, web analytics, fraud detection, etc.
These providers may access, collect, or process your personal data as part of providing their services. We require all third parties to maintain data privacy and security practices consistent with our policies and legally obligate them to use personal data only as required for their functions.
Your Data Rights and Choices
You have certain rights and choices when it comes to the personal information we collect about you:
- Access or update your account details by logging into your online account. You may also contact us to request a copy of your personal data.
- Opt-out of non-essential communications by adjusting your preferences in your account or using the unsubscribe link in emails.
- Delete your account and personal information by submitting a request. We will delete your account subject to our retention policy, applicable law and outstanding transactions.
- Obtain a copy of your data by contacting us with a data access request. In accordance with legal requirements, we will provide the information to you in a commonly used, machine-readable format.
- Restrict processing of your personal data by submitting a written request in accordance with applicable law.
- Object to processing of your personal data for direct marketing, research or statistics by adjusting your preferences or submitting a request.
- Revoke consent to our processing of your personal data at any time.
To make a request, please contact our Data Protection Officer via email or postal mail. See Contact Details. We will consider and respond to your request in accordance with legal requirements.
You are responsible for making sure your personal information is complete, accurate and up-to-date. Please contact us promptly to make any corrections or changes.
International Data Transfers
We are based in the United States and your personal information is stored and processed on servers located here as well as in other locations where our operations or service providers are based.
If you are accessing our site or purchasing products from the European Union or other regions with comprehensive data protection laws, please be aware that we process and share your data for business purposes in the United States subject to appropriate contractual safeguards.
Children’s Privacy
Our website is intended for general audiences and not directed at children under 16. We do not knowingly collect personal data from children without authorization from a parent or guardian. If you believe a child has provided us with their personal information, please contact us so we can take appropriate action.
Changes to this Policy
We may update this Privacy Policy from time to time as our information practices evolve. If we make any material changes, we will notify you by email or by posting a notice on our website prior to the changes taking effect. We encourage you to periodically review this page for the latest information on our privacy practices.
Contact Details
If you have any questions about this Privacy Policy or our privacy practices, please contact our Data Protection Officer:
Email: [email protected]
Phone: (800) 555-1234
Mail:
Savane® Legal Department
123 Main St, Anytown, US 12345
Additional Disclosures for California Residents
The California Consumer Privacy Act (CCPA) provides California residents with rights to receive additional disclosures regarding our data practices. Please review these California disclosures in conjunction with the rest of our Privacy Policy.
Data Collection: In the preceding 12 months, we have collected the following categories of personal information about California residents: (1) identifiers like name, address, IP address; (2) commercial information like purchase history and order details; (3) Internet/network activity like browsing history and usage data; (4) geolocation data; (5) audio, electronic or visual information; (6) professional or employment related information; (7) inferences such as preferences and customer profiles.
Data Sources: We obtain these categories of personal information from: you directly when you provide it to us; automatically when you interact with our site, products, or ads; third-party sources like analytics providers, advertising networks, and social networks.
Business Purposes for Collection: We collect your personal information to operate our business, provide products and services, process your orders, customize your experience, communicate with you, improve our offerings, conduct analytics, and comply with legal obligations.
Third-Party Sharing: We only share your personal information with third parties as necessary to complete your transactions, fulfill your requests, or for other essential purposes like shipping, fraud prevention, website operations, or legal compliance.
Sales of Personal Data: We do NOT sell your personal information.
California Rights: California residents have the right to request access to their data, deletion of their data, opt-out of sales, and non-discrimination. To make a request related to your California privacy rights, please contact us.
We will not discriminate against California consumers who exercise their rights.
Latest Update
This Privacy Policy was last updated on January 1, 2023.
